Getting in touch is easy
to adverse weather conditions our contact
centres are currently operating on reduced
levels of staff. If you need talk to an advisor
it may take some time to answer your call. We
apologise for any inconvenience this may cause.
However you can use our automated service for
simple enquiries and transactions or use our
online service if you are registered.
There’ll be times when you want to find out more
about our products and services, such as how to
apply for an account or check the balance on
your existing accounts. Or you might need to
give us new details, such as a change to your
name and address. Whatever your reason for
contacting us, there are lots of ways to get in
touch - and we’ll always be happy to help.
CF 105LB Ranelagh Harold's
24 hours a day, 7 days a week
Contact us by email
you’re registered for Online Banking and you
need help you can email us. Our help section
aims to answer your questions. Clicking ‘Help’
from the top right hand corner within the Online
Banking pages will open ‘Online Banking help’.
can then use the search tool to find an answer
to your question. For further help, you’ll see
an option to “Email our Online Support team”.
Someone from that team will then email you back
with an answer to your query. Please note as we
are unable to answer account specific queries by
email, do not email us with any questions
relating to your accounts.
Contact us by post
You can write to us at the following address:
P O Box 548
Halifax is a division of Bank of Scotland plc.
Bank of Scotland plc, HBOS Investment Fund
Managers Limited, Halifax Life Limited and
Halifax Share Dealing Limited and St Andrew’s
Life Assurance plc are authorised and regulated
by the Financial Services Authority, 25 The
North Colonnade, Canary Wharf, London E14 5HS.
They are entered in the Financial Services
Authority’s Register and their Register Numbers
are 169628, 119223, 171881, 183332 and 189101.
This is an English language site, all contracts
will be in the English language only. Bank of
Scotland plc, Registered in Scotland No.
SC327000. Registered Office: The Mound,
Edinburgh EH1 1YZ. Copyright © 2016. All rights
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